Shipping policy

Last updated: July 18, 2026

Thank you for shopping with MOCLOOM.

Shipping destination

We currently ship to customers in the United States only.

Order processing

Orders are typically dispatched within 3 business days after payment is confirmed.

Processing and dispatch times may be longer during holidays, promotions, inventory checks, or other periods of unusually high order volume.

Shipping rates

Standard shipping is available for a flat rate of USD $15.00.

Free standard shipping is available on orders of USD $99.00 or more, after discounts and before any applicable taxes, duties, customs charges, or other fees.

Delivery estimates

Estimated transit time is 15–20 business days after an order has been dispatched.

Most orders are therefore expected to arrive within approximately 18–23 business days after payment is confirmed. These timeframes are estimates and are not guaranteed.

Delivery may be affected by carrier delays, weather, customs processing, holidays, address issues, or other events outside our reasonable control.

Fulfillment and split shipments

Products may be fulfilled from different locations, including warehouses in the United States and international fulfillment locations.

If an order contains multiple items, it may be shipped in separate packages and may arrive on different dates. Separate tracking information may be provided for each package where available.

Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout after the order is shipped.

Tracking updates may take additional time to appear after a shipping label is created or after the package is handed to the carrier.

Taxes, duties, and customs

Sales tax may be charged at checkout where required by applicable law.

MOCLOOM does not currently collect customs duties or import taxes at checkout.

Orders fulfilled from outside the United States may be subject to customs duties, import taxes, brokerage fees, clearance fees, disbursement fees, or similar charges.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility and may be collected by the carrier, customs authority, or another applicable party before delivery.

Customers are responsible for paying any import charges and completing any customs procedures required for clearance or delivery. Failure to do so may result in delivery delays, refusal of delivery, return to sender, abandonment, or disposal of the shipment.

MOCLOOM is not responsible for delays caused by customs processing or for charges imposed by carriers, customs authorities, or other government authorities.

Shipping delays and cancellation

If we learn that we cannot dispatch your order within the stated processing time, we will contact you using the information provided with your order.

Where required, we will provide an updated estimated dispatch date and give you the option to accept the delay or cancel any unshipped items for a refund.

If we are unable to fulfill an item, we may cancel that item and issue a refund to the original payment method.

Address accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

MOCLOOM is not responsible for delays, failed deliveries, returns, or additional costs caused by an incorrect or incomplete address provided by the customer.

If you notice an address error, contact us as soon as possible at sales@mocloom.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Lost, returned, or undeliverable packages

If tracking has not updated for an extended period, or if a package appears to be lost in transit, contact us at sales@mocloom.com so that we can review the issue with the carrier.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to pay applicable import charges, or failure to complete required delivery procedures, additional charges may apply before the order can be reshipped.

Any refund for a refused, unclaimed, or returned shipment is subject to our Return and Refund Policy.

Damaged, incomplete, or incorrect orders

Please inspect your order after delivery.

If your order arrives damaged, incomplete, or different from what you ordered, contact us promptly at sales@mocloom.com with your order number and relevant photos or other supporting information so that we can review the issue.