FAQ
Frequently Asked Questions
How do I upload a BOM (Bill of Materials)?
Visit our Upload page, drag and drop your CSV file containing SKU and Quantity columns. Our system will automatically check inventory and add all available parts to your cart.
What CSV format does the BOM uploader accept?
Your CSV file must contain at least two columns: SKU (part number with color) and Quantity (number needed). The uploader supports comma-separated and tab-separated formats.
Are MOCLOOM parts compatible with other building brick brands?
Our parts are designed to work with most major building brick systems. If you need to check a specific part before ordering, contact us at sales@mocloom.com.
What if a part I need is out of stock?
The BOM uploader flags out-of-stock parts, and you can still add all in-stock parts to your cart. We restock regularly; email us if you need a specific part and we will let you know when it is available.
How long does shipping take?
Orders ship from China and are usually dispatched within 3 business days after payment. Transit typically takes 15–20 business days. Shipments are sent DAP, so any import duties or taxes are paid by the recipient. See our Shipping policy for details.
What if I received missing or damaged parts?
Email sales@mocloom.com with your order number and photos of the issue. We will review it and offer a suitable solution, such as replacement parts or a refund, as described in our Refund policy.
Can I modify or cancel my order?
Contact us as soon as possible at sales@mocloom.com. If your order has not been dispatched yet, we will do our best to update or cancel it.
How do I contact support?
Email us at sales@mocloom.com or visit our Contact page. We usually reply within 2 business days.
